Cancellation/Refund Policy.

Get to know about GlobeRDP Cancellation/Refund Policy.

Full Refund

Within 1 Day

Partial Refund

Within 7 Days

Processing Time

5–7 Business Days

Cancellation & Refund

Fair, transparent refunds.

We offer a money-back guarantee to first-time clients who are unhappy with our service. Share a valid reason and allow our team reasonable time to resolve the issue — a refund is issued only if we are unable to fix it. Requests are valid for 7 days after plan activation.

Refund Eligibility & Timeframe

1

1-Day Full Refund

Cancel within 24 hours of the original transaction to receive a complete, full refund — quick and hassle-free.

2

7-Day Partial Refund

Cancel within 7 days to receive a partial refund — a percentage of the original amount after deducting applicable usage fees or charges.

3

After 7 Days

Once 7 days have passed from plan activation, refund requests are no longer accepted and are deemed invalid.

How Refunds Are Processed

Original Payment Method

Refunds are issued through our payment gateway partners — Razorpay Software Private Limited (Razorpay) or PayU Payments Private Limited (PayU) — back to the original payment method. Refunds cannot go to a different card, bank account, UPI ID, or wallet.

Refund Timeline

Once approved, refunds are initiated within 5–7 business days. The amount typically reflects within an additional 3–7 business days, subject to your bank's or payment provider's settlement timelines.

Failed or Duplicate Transactions

If money is debited but your order does not reflect in your account, the amount is automatically reversed by the payment gateway within 5–7 business days as per RBI guidelines. If not credited back, contact support with your transaction ID.

Chargebacks

Please contact our support team before initiating a chargeback. Unwarranted chargebacks may result in service termination and recovery of outstanding amounts as per applicable law.

Non-Refundable Situations

The following reasons will not be accepted for a refund:

  • Not getting expected download/upload speed (speeds depend on factors outside our control).
  • Ordered by mistake.
  • Changed my mind / no longer want the virtual desktop.
  • Don't know how to use the virtual desktop (we will help — just contact us).
  • Ordered the wrong plan by mistake (contact us — we'll change it at no extra cost).
  • Was out of station / on vacation and could not use the server.
  • Violation of our Terms of Service.

How to Request a Refund

  • Email our support team at [email protected] or raise a support ticket.
  • Include your order number, reason for the refund, and any supporting documentation.

Important

If you do not agree with the above rules, please do not place an order. Opening a dispute without a valid reason or after using our service will result in no refund and termination of the service. By placing an order, you accept our Terms of Service and this Refund Policy.

Last Updated: 09-May-2026